Collection and Delivery
Available collection and delivery options are displayed at checkout. Delivery methods depend on the destination country and the product ordered.
Within Estonia, orders may be collected in Puhja, Tartu County, or in Tallinn at Liikuri 46. Suitable products can also be delivered to a Smartpost parcel locker or, by prior agreement, by courier.
Selected products can be delivered to Finland, Latvia and Lithuania via Smartpost. Available international delivery options and delivery fees are displayed at checkout before the order is confirmed.
Smartpost Parcel Locker
Suitable products can be delivered to Smartpost parcel lockers in Estonia, Finland, Latvia and Lithuania.
The customer selects a suitable parcel locker during checkout and is responsible for providing the correct recipient contact information.
In-stock orders are generally handed over to Smartpost within 1–3 business days after payment has been confirmed, unless otherwise stated on the product page.
The carrier's delivery time is additional to the order processing time. Melika Kimbud cannot guarantee delivery on a specific date or at a specific time if a delay is caused by the carrier, high order volumes, public holidays or other circumstances beyond our control.
The Smartpost delivery fee is displayed at checkout before the order is confirmed.
As our candle bouquets contain rapeseed wax candles, we recommend choosing an indoor parcel locker whenever possible to avoid prolonged exposure to very high or very low temperatures.
Delivery to Finland, Latvia and Lithuania
Orders to Finland, Latvia and Lithuania are shipped via Smartpost.
Please note that international delivery may take longer than domestic delivery within Estonia. Available delivery options and the exact delivery fee are displayed at checkout.
If the order is required for a specific date or occasion, we recommend placing the order well in advance, as delivery on a particular date cannot be guaranteed for international shipments.
Collection in Person
Within Estonia, orders may be collected by prior arrangement from: Puhja, Tartu County or Liikuri 46, Tallinn
The collection location is selected during checkout. The collection time will be agreed separately with the customer.
Please do not arrive to collect your order before the collection time has been confirmed with Melika Kimbud.
Courier Delivery
In Tallinn, orders can be delivered to the customer’s address by Bolt courier by prior arrangement. The delivery fee depends on the delivery address and will be agreed with the customer before delivery.
Order Processing
In-stock products are prepared as soon as possible after payment has been confirmed.
Products marked as in stock in the online store are available for immediate ordering. For custom orders, the preparation time will be agreed separately with the customer.
For urgent orders, please contact us before placing your order at tellimine@melikakimbud.ee. tellimine@melikakimbud.ee.
Public Holidays and Busy Periods
During Valentine's Day, International Women's Day, Mother's Day, Christmas and other periods of high demand, order processing and delivery times may be longer than usual. Preparation times for custom orders may also be longer during busy periods.
We recommend placing orders for special occasions as early as possible.
Product Photos
As our products are handmade, there may be slight variations in colours, the placement of flowers, decorations, ribbons and other details, as well as in the final appearance of the product compared with the product photographs.
Minor variations are not considered defects provided that the overall style, colour scheme, main characteristics, quality and value of the product correspond to the product ordered.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible at tellimine@melikakimbud.ee. tellimine@melikakimbud.ee.
If possible, please include:
- your order number;
- a description of the damage;
- photos of the product;
The absence of photographs does not affect the customer's statutory rights, but photographs help us assess and resolve the issue more quickly.
Contact
For questions regarding delivery or orders, please contact:
Melika Kimbud
Virello OÜ
tellimine@melikakimbud.ee