This page was last updated on 17 October 2026.
These Terms and Conditions apply to purchases made through the online store melikakimbud.ee.
The owner and seller of the online store is:
Virello OÜ Registry code: 17105105
Registered address: Pori-Kõrtsi/1, Poriküla, 61311 Elva vald, Tartu maakond, Estonia
General e-mail: info@melikakimbud.ee info@melikakimbud.ee
Orders and complaints: tellimine@melikakimbud.ee tellimine@melikakimbud.ee
Phone: +372 5825 9229
In these Terms and Conditions, Virello OÜ is hereinafter referred to as the online store and the person placing an order through the online store as the customer.
- General Information
The Melika Kimbud online store sells candle bouquets, bracelets, gifts and other products offered on the website.
These Terms and Conditions regulate the rights and obligations arising between the online store and the customer when purchasing products.
By making a purchase from the online store, the customer confirms that they have read and agreed to the Terms and Conditions and the Privacy Policy.
Matters not regulated by these Terms and Conditions are governed by the applicable laws of the Republic of Estonia and, where applicable, the European Union.
- Products and Prices
All prices displayed in the online store are in euros and include all taxes applicable to the product price.
The price of each product is displayed next to the product. If a delivery fee or an additional service fee selected by the customer applies to the order, the amount will be displayed in the shopping cart or at checkout before the order is confirmed.
The product page states whether the product is in stock or made to order. Where applicable, the estimated production or preparation time is also displayed.
The online store has the right to change product prices and these Terms and Conditions. Changes do not affect orders confirmed before the changes take effect.
If a price displayed in the online store is significantly different from the normal price due to an obvious technical error, the online store has the right to cancel the order. In such a case, the online store will contact the customer and refund the amount paid for the order.
- Product Images and the Nature of Handmade Products
Product images are illustrative.
For handmade or hand-arranged products, the colours, placement of flowers, decorations, ribbons and other details, as well as the final appearance, may differ slightly from the product photograph.
Minor variations are not considered defects provided that the overall style, colour scheme, main characteristics, quality and value of the product correspond to the product ordered.
Due to differences in screen colour settings, the actual colours of the product may differ slightly from those shown on the website.
- Candle Use and Safety
Products containing candles must be used in accordance with the usage and safety instructions provided with the product.
Before lighting a candle, it must be removed from the bouquet or other decorations and placed on a heat-resistant and stable surface.
A burning candle must never be left unattended. Candles must be kept away from flammable materials, draughts, children and pets.
Candles must not be burned close to decorations, packaging materials or other easily flammable objects.
The customer or product user is responsible for the safe use of the candle and for following the instructions provided with the product.
- Placing an Order
To place an order, the customer must select a suitable product, make the desired selections and add the product to the shopping cart.
Depending on the product and the selected delivery method, the customer may be required to select or enter:
- product and quantity;
- colour or other product option;
- delivery method;
- selected Smartpost parcel locker;
- recipient's name and contact details;
- desired collection time if the customer collects the order in person;
- greeting card text;
- any other special request.
Before confirming the order, the customer must check that all information provided is correct. In particular, the customer should check:
- the customer’s and recipient’s names;
- phone number;
- e-mail address;
- selected Smartpost parcel locker;
- desired collection time if collecting the order in person;
- greeting card text;
- ordered product and selected options.
The customer is responsible for the accuracy of the information provided in the order.
- Conclusion of the Sales Contract
By submitting an order, the customer makes an offer to the online store to purchase the selected product.
The order is considered confirmed and the sales contract is concluded once:
1. the customer has confirmed the order;
2. the payment has been successfully completed or received by the online store;
3. the online store has sent the customer an order confirmation.
The order confirmation is sent to the e-mail address provided by the customer. If the customer has not received the confirmation, they should first check the spam folder and then contact the online store.
If, after confirmation, it becomes apparent that the order cannot be fulfilled, the online store will contact the customer. If no suitable replacement or new delivery time can be agreed upon, the order will be cancelled and the amount paid will be refunded.
- Order Processing, Production and Dispatch
Products sold in the online store may either be available in stock or made to order. Product availability and, where applicable, the production time are displayed on the product page.
Orders for products that are in stock are prepared after payment has been received or confirmed.
In-stock products sent to a Smartpost parcel locker are generally handed over to Smartpost within 1–3 business days after payment confirmation unless otherwise stated on the product page.
If the customer wishes to collect an in-stock product in person, the collection time will be agreed with the customer.
For made-to-order products, the estimated production time is shown on the product page. Production begins after payment has been received or confirmed.
If an ordered product cannot be supplied because of an inventory error or another unexpected circumstance, the online store will contact the customer and, where possible, offer a new fulfilment date, another suitable product, or cancellation and a refund.
For orders sent to a Smartpost parcel locker, Smartpost delivery time is added to the preparation or production time. The online store cannot guarantee delivery on a specific date or at a specific time if the delay is caused by Smartpost or another circumstance beyond the online store's control.
- Payment
Orders can be paid for using the payment methods displayed at checkout.
Payments are processed by Montonio. Available payment methods are displayed to the customer at checkout before confirming the order.
The online store begins fulfilling the order after payment has been received or payment confirmation has been received from the payment service provider.
If payment fails or remains incomplete, the order is not considered confirmed and the online store will not begin preparing or producing the order.
If the amount has been debited from the customer’s account but the online store has not received confirmation of the order, the customer should contact tellimine@melikakimbud.ee and, where possible, provide proof of payment. tellimine@melikakimbud.ee ning võimalusel lisada makset tõendav dokument.
Payment-related terms and the availability of payment methods depend on the services offered by Montonio and are displayed at checkout.
- Collection and Delivery Methods
Available collection and delivery options are displayed at checkout. Delivery methods depend on the destination country and the product ordered.
Delivery methods depend on the destination country and product.
In Estonia, the following options may be available:
1. collection in Puhja, Tartu County;
2. collection in Tallinn at Liikuri 46;
3. delivery to a Smartpost parcel locker;
4. delivery by Bolt courier in Tallinn by prior agreement.
Suitable products are delivered to Finland, Latvia and Lithuania via Smartpost.
Only the collection and delivery methods available for the specific order are displayed to the customer at checkout.
The Smartpost delivery fee is displayed in the shopping cart or at checkout before the order is confirmed.
For personal collection, the collection time is agreed separately with the customer.
- Delivery to a Smartpost Parcel Locker
Suitable products can be sent via Smartpost to Estonia, Finland, Latvia and Lithuania according to the delivery options displayed at checkout.
When placing an order, the customer selects a suitable Smartpost parcel locker and is responsible for the accuracy of the recipient’s name, phone number, e-mail address and other delivery information.
In-stock orders are generally handed over to Smartpost within 1–3 business days after payment has been confirmed, unless otherwise stated on the product page.
Smartpost delivery time is added to the order preparation or production time.
International delivery may take longer than domestic delivery within Estonia.
The online store cannot guarantee delivery on a specific date or at a specific time if the delay is caused by Smartpost, public holidays, high order volumes or another circumstance beyond the online store's control.
As our candle bouquets contain rapeseed wax candles, we recommend choosing an indoor parcel locker whenever possible to avoid prolonged exposure to very high or very low temperatures.
Once the parcel arrives at the parcel locker, Smartpost sends the recipient a notification containing the information needed to collect the parcel and the storage deadline. The recipient must collect the parcel within the period stated in the notification.
Failure to collect a parcel from the parcel locker does not automatically constitute cancellation of the order or withdrawal from the sales contract.
If the parcel is returned to the online store and the customer wishes to have it resent, a new delivery fee must be paid.
If the outer packaging is visibly damaged upon receipt, we recommend taking photographs before opening the package and contacting the online store as soon as possible at tellimine@melikakimbud.ee. tellimine@melikakimbud.ee.
- Collection in Person
Orders can be collected at an agreed time in Puhja, Tartu County, or in Tallinn at Liikuri 46, depending on the collection location selected when placing the order.
The exact collection time is agreed separately with the customer.
The customer must collect the order at the agreed time.
If the customer is late or unable to collect the order, they must notify the online store as soon as possible.
If another person collects the order, the online store may request the order number or the name of the customer.
- Courier Delivery in Tallinn
In Tallinn, delivery to the customer’s address by Bolt courier is available by prior agreement.
The courier fee depends on the delivery address and the exact price is agreed with the customer before delivery.
Bolt courier delivery is not automatically available for all orders.
- Product Storage After Delivery
After receiving the product, the customer or recipient is responsible for storing it properly.
Candy bouquets must be stored:
1. in a dry place;
2. away from direct sunlight;
3. away from radiators and other heat sources;
4. away from moisture;
5. in a place that is safe for children and pets.
Products containing candles must be kept away from heat and direct sunlight, as high temperatures may affect the shape, appearance or quality of the candles.
Bracelets should be stored in a dry place and contact with water, perfumes, cosmetics and other chemicals should be avoided to preserve their appearance and quality.
Products must not be left in a hot car or another location where high temperatures or humidity may damage the product or its decorations.
The online store is not responsible for defects caused after delivery by improper storage, unsuitable transportation, modification of the product or other actions of the customer or recipient.
This does not limit the customer’s statutory rights in relation to a defect that existed at the time the product was delivered.
- Product Availability and Substitution
If a product shown as in stock cannot be supplied because of an inventory error or another unexpected circumstance, the online store will contact the customer and, where possible, offer a new fulfilment date, another suitable product, or cancellation and a refund.
A product will not be replaced with another product without the customer’s consent if the substitution changes important characteristics, appearance or value of the product.
For handmade products, decorations, flowers, ribbons or other minor design details may differ slightly from the product photograph. This is acceptable provided that the overall style, colour scheme, key characteristics, quality and value of the product are preserved.
If a necessary change significantly affects the appearance or other key characteristics of the product, the online store will contact the customer and obtain their consent before making the change.
If no suitable solution can be found, the order will be cancelled and the amount paid will be refunded.
- Greeting Card Text and Special Requests
If the customer adds greeting card text, a name or another special request to the order, the relevant part of the order will be prepared based on the information provided by the customer.
The customer is responsible for ensuring that the greeting card text, name and any other personalised information provided by the customer are correct.
The online store is not responsible for spelling errors, incorrect names, dates or other errors entered by the customer.
The online store may contact the customer in the event of an obvious typo, but is not obliged to make substantive changes to the text provided by the customer.
The online store may refuse to fulfil any text or special request that is offensive, unlawful or infringes the rights of third parties.
- Tellimuse muutmine ja tühistamine enne kättesaamist
If the customer wishes to change or cancel the order, they must notify the online store as soon as possible by e-mail at tellimine@melikakimbud.ee. tellimine@melikakimbud.ee.
If production has not yet begun, the online store can generally modify or cancel the order and refund the amount paid.
If production has already begun, the possibility of changing or cancelling the order depends on the stage of production and whether the product can reasonably be sold to another customer.
The online store may refuse to cancel a made-to-order or individually customised product once production has begun if the product falls within a statutory exception to the right of withdrawal.
An additional fee may apply if a requested change requires additional work or materials. Any additional fee will be agreed with the customer before the change is made.
- Consumer Right of Withdrawal
Consumers generally have the right to withdraw from a contract for goods purchased online within 14 days of receiving the goods.
The consumer does not have to provide a reason for withdrawal. A consumer is a natural person acting for purposes outside their economic or professional activities. The 14-day right of withdrawal does not apply to legal entities or persons purchasing for business or professional purposes.
To exercise the right of withdrawal, the customer must send a clear withdrawal notice to tellimine@melikakimbud.ee within the 14-day period or submit the withdrawal form available on the website. tellimine@melikakimbud.ee või esitama taganemisavalduse veebilehel oleva taganemisvormi kaudu.
The customer may use the model withdrawal form included at the end of these Terms and Conditions or submit a free-form statement. Use of the model form is not mandatory. A free-form statement must clearly indicate the customer’s intention to withdraw from the sales contract.
If the customer submits the withdrawal notice through the form on the website, confirmation of receipt will be sent to the customer’s e-mail address.
The withdrawal notice is considered submitted on time if it is sent before the end of the 14-day withdrawal period.
Exceptions to the right of withdrawal are set out in the section “Exceptions to the Right of Withdrawal”.
- Exceptions to the Right of Withdrawal
The 14-day right of withdrawal does not apply, among other things, to:
1. products made according to the consumer’s individual specifications;
2. clearly personalised products;
3. other cases provided by law.
A made-to-order product includes, in particular, a product made according to a customer’s non-standard design, individual composition, special dimensions, name, personalised design or another similar instruction that makes the product unsuitable for reasonable resale to another customer.
The mere fact that a standard product is assembled or made after an order has been placed does not automatically exclude the right of withdrawal.
Similarly, selecting a standard option offered on the product page does not automatically exclude the right of withdrawal.
The addition of a personalised greeting card or another personalised accessory does not automatically remove the right of withdrawal for the entire standard product unless the entire product was made according to the customer’s individual instructions or cannot reasonably be resold because of the personalisation.
- Return of Goods
If the customer exercises the right of withdrawal, the goods must be returned or handed back to the online store no later than 14 days after submitting the withdrawal notice.
Return address:
Virello OÜ
Pori-Kõrtsi/1
Poriküla, 61311
Tartu County
Estonia
Before returning the goods, please notify the online store by e-mail at tellimine@melikakimbud.ee. tellimine@melikakimbud.ee.
The direct costs of returning the goods are borne by the customer unless the return is due to an incorrect, damaged or non-conforming product.
Where possible, the returned product should be returned in its original packaging and with all accompanying parts. The absence or opening of the original packaging does not in itself exclude the consumer’s right of withdrawal.
The customer may handle and inspect the product only to the extent necessary to establish its nature, characteristics and functioning, as would reasonably be permitted in a physical store.
If the customer has handled the product beyond what is necessary to establish its nature, characteristics and functioning, the customer may be liable for any resulting reduction in the value of the product.
- Refunds
In the event of a valid withdrawal, the online store will refund the amount paid for the goods and the standard delivery cost without undue delay and no later than 14 days after receiving the withdrawal notice.
If the customer selected a delivery method more expensive than the least expensive standard delivery method offered by the online store, the online store is not required to refund the additional cost exceeding the standard delivery cost.
The online store has the right to withhold the refund until the returned goods have been received or until the customer provides evidence that the goods have been returned, whichever occurs first.
Refunds are generally made using the same payment method used by the customer unless otherwise agreed between the parties.
The online store does not charge the customer an additional fee for the refund.
- Incorrect, Damaged or Defective Product
If the customer receives an incorrect, damaged or defective product, they must contact the online store as soon as possible by e-mail at tellimine@melikakimbud.ee.
Where possible, the customer should include:
1. order number;
2. customer’s name;
3. description of the problem;
4. photograph of the product;
5. photograph of the outer packaging and damage.
The absence of photographs does not affect the customer’s statutory rights, but photographs help the online store assess and resolve the issue more quickly.
Consumers have the right to submit a claim regarding non-conformity of goods for two years from the date the goods were received.
The customer must notify the online store of the defect within a reasonable period after discovering it. The online store is responsible for a defect that existed at the time of delivery even if it becomes apparent later.
The online store is not responsible for defects caused by the actions of the customer or recipient, including:
1. improper storage;
2. heat, moisture or sunlight;
3. improper transportation;
4. modification of the product;
5. failure to follow usage or storage instructions.
- Handling Complaints
If a complaint is justified, the online store will offer an appropriate solution depending on the circumstances, such as:
1. toote parandamist;
2. replacement of a missing or damaged component;
3. replacement of the product;
4. price reduction;
5. partial or full refund of the amount paid.
As a first remedy, the customer has the right to request repair or replacement if this is possible and does not cause unreasonable costs to the online store compared with the alternative remedy.
If repair or replacement is impossible, unsuccessful or causes unreasonable inconvenience to the customer, the customer may be entitled to a price reduction or withdrawal from the sales contract.
The online store will respond to the customer’s written complaint within 15 days.
If the complaint cannot be finally resolved within 15 days, the online store will inform the customer of the reason for the delay and the new response deadline.
- Processing of personal data
The customer’s personal data is used to place and fulfil orders, including:
1. processing payments;
2. preparing orders;
3. delivery;
4. providing parcel locker services;
5. contacting the customer;
6. complying with accounting obligations;
7. handling complaints.
To fulfil an order, the online store may transfer the necessary information to the payment service provider, carrier, accounting service provider or another service provider involved in fulfilling the order.
More information about the processing of personal data is available in the online store’s Privacy Policy.
- Cookies
The website uses cookies to ensure the operation of the website and shopping cart, improve the user experience and, with the customer’s consent, for analytics or other additional functions.
More information about the use of cookies is available in the online store’s Cookie Policy.
- Dispute Resolution
If the customer has a question or complaint concerning an order or the online store, they should first contact tellimine@melikakimbud.ee.
The online store and the customer will attempt to resolve disputes through negotiation.
If the online store refuses to satisfy a consumer’s claim or the consumer does not agree with the proposed solution, the consumer has the right to refer the dispute to the Consumer Disputes Committee operating under the Estonian Consumer Protection and Technical Regulatory Authority or to a court.
Before referring a dispute to the Consumer Disputes Committee, the consumer must first have submitted the claim to the online store.
The Consumer Disputes Committee handles disputes arising from contracts between consumers and traders registered in Estonia. Proceedings before the Committee are free of charge for both the consumer and the online store. Any expert, translation, legal assistance or other additional costs are borne by the party using the relevant service.
Information about contacting the Consumer Disputes Committee and submitting an application is available on the website of the Estonian Consumer Protection and Technical Regulatory Authority.
If the customer lives in another European Union Member State, mandatory consumer protection rules of their country of residence may also apply.
- Changes to the Terms and Conditions
Virello OÜ has the right to amend and supplement these Terms and Conditions.
Updated Terms and Conditions will be published on melikakimbud.ee together with the date of the latest update.
Orders are governed by the Terms and Conditions that were published at the time the order was placed.
- Contact Detail
For questions concerning the Terms and Conditions, orders, payments, deliveries, returns and complaints, please contact:
Virello OÜ
Registry code: 17105105
Aadress: Pori-Kõrtsi/1, Poriküla, 61311 Elva vald, Tartu maakond
General e-mail: info@melikakimbud.ee
Orders and complaints: tellimine@melikakimbud.ee
Phone: +372 5825 9229
- Model Withdrawal Form
Complete and submit this form only if you wish to withdraw from the sales contract and the ordered product is covered by the right of withdrawal.
Recipient:
Virello OÜ
Registry code: 17105105
Aadress: Pori-Kõrtsi/1, Poriküla, 61311 Elva vald, Tartu maakond
E-mail: tellimine@melikakimbud.ee
I hereby withdraw from the sales contract for the following product:
Product name:
Order number:
Date of receipt of goods:
Customer name:
E-mail address:
Date of application: